Customer Service Representative Jobs - Bensenville, Illinois (IL)

Customer Service Representative - Job Description

• Job Scope and Skill Set:

The Customer Service Representative will assist with for the administrative support of day-to-day office functions. This position will maintain and organize the office filing system. This position will assist the Sales Team with daily tasks as needed. This position will also maintain a social media presence for CMS on all relevant platforms. They will also assist with CMS Marketing.

• Duties and Areas of Responsibility:
• Maintains customer relationships.
• Answers phone calls and directs them to the appropriate personnel.
• Processes incoming orders to customer order specifications.
• Assist with delivering information and updates to customers.
• Escalate inquiries and requests as necessary to the appropriate department or person.
• Collaborate with teammates and work towards closing deals.
• Follow up on quotations.
• Prepare quotes in Epicor for existing parts.
• Log RFQ's in Smartsheet & create folders for existing parts.
• Help with tracking customer service KPI's and metrics.
• Keep Epicor database up-to-date and accurate.
• Assist with social media and marketing.
  • Filing Travelers
  • Scanning
  • Other duties as assigned or as required by the position.