Customer Service Representative Jobs - Bensenville, Illinois (IL)

Job Listing Quick Facts
Company Name: Century Metal Spinning
Location: Bensenville, IL
Employment Type: Full Time
Category: Customer Service
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Customer Service Representative - Job Description

  • Job Scope and Skill Set:

The Customer Service Representative will assist with for the administrative support of day-to-day office functions. This position will maintain and organize the office filing system. This position will assist the Sales Team with daily tasks as needed. This position will also maintain a social media presence for CMS on all relevant platforms. They will also assist with CMS Marketing.

  • Duties and Areas of Responsibility:
  • Maintains customer relationships.
  • Answers phone calls and directs them to the appropriate personnel.
  • Processes incoming orders to customer order specifications.
  • Assist with delivering information and updates to customers.
  • Escalate inquiries and requests as necessary to the appropriate department or person.
  • Collaborate with teammates and work towards closing deals.
  • Follow up on quotations.
  • Prepare quotes in Epicor for existing parts.
  • Log RFQ's in Smartsheet & create folders for existing parts.
  • Help with tracking customer service KPI's and metrics.
  • Keep Epicor database up-to-date and accurate.
  • Assist with social media and marketing.
    • Filing Travelers
    • Scanning
    • Other duties as assigned or as required by the position.

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