Help Desk Technician Jobs - South Elgin, Illinois (IL)

Help Desk Technician - Job Description

Want to be part of something special? We're Filling Important Jobs!

Join an industry leader and innovator looking for people who want to make a difference.

Hoffer Plastics is hiring for "Help Desk Technician ".

Starting Pay $22.00 - $22.00 (based on experience)

** Hoffer provides full training, extensive benefits, pay premiums for night shifts, and unlimited career potential. ****

The Helpdesk Technician is the first point of contact for day-to-day technical support requests. You will address common hardware, software, and network issues, and gradually develop an understanding of our ERP system to assist users with routine tasks and troubleshooting. You will be responsible for new device deployments, installing approved software, and thoroughly documenting the steps taken to resolve technical problems. As part of our ongoing commitment to security, you will apply principles of least privilege and zero trust in your daily work. This position requires genuine curiosity and a drive to learn-staying informed about emerging technologies and cybersecurity best practices-and may occasionally involve working outside standard hours for projects or urgent tasks

RESPONSIBILITIES

• Frontline Technical Support: Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.
• Research & Problem-Solving: Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions.
• Troubleshooting & Issue Resolution: Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or escalate to senior technicians.
• Device Deployment & Software Installation: Configure and deploy new devices, install approved software, and ensure all systems are updated and secured.
• ERP Familiarity & Support: Learn key business processes within the ERP system to assist users with routine tasks and basic troubleshooting.
• Documentation & Reporting: Record details of all issues, the steps taken to resolve them, and outcomes achieved. Develop and maintain installation, deployment, and troubleshooting guides for future reference.
• Customer Service & Communication: Translate technical information into clear, accessible terms. Provide a supportive, positive experience for users with varying levels of technical skill.
• Continuous Learning & Cybersecurity Awareness: Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Integrate least privilege and zero-trust concepts into day-to-day work.
• Team Collaboration & Projects: Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours.

PHYSICAL REQUIREMENTS

• Frequently sit and use keyboard,
• Frequently be exposed to constant cold.
• Occasionally be exposed to frequent temperature changes
• Sometimes stand and walk.
• Seldom bend at the waist, twist/turn, kneel/crouch, climb,
• Seldom lift below the waist up to 50 lbs.
• Seldom lift above the waist up to 30 lbs.
• Seldom lift above the shoulder up to 10 lbs.
• Seldom push/pull up to 50 lbs.

QUALIFICATIONS

• Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g., CompTIA A+), or related coursework preferred.
• Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts.
• Curiosity & Drive to Learn: Demonstrated interest in expanding technical knowledge, staying current with industry trends, and proactively seeking opportunities to improve.
• ERP & Business Process Interest: Willingness to understand how business processes function within the ERP environment to better assist users.
• Customer Service Orientation: Strong communication skills, with the ability to offer patient, helpful guidance to users of all technical backgrounds.
• Problem-Solving Ability: Detail-oriented, logical, and resourceful in addressing technical challenges.
• Team Player: Receptive to feedback, eager to learn from experienced colleagues, and committed to a positive, collaborative environment.
• Security Mindset: Understanding of and respect for security principles, including least privilege and zero trust, as part of everyday responsibilities.
• Flexibility: Comfortable working occasional non-standard hours to support projects or urgent needs.

Benefits:

• Medical (PPO Blue Cross Blue Shield)
• Vision (VSP)
• Dental (PPO Blue Cross Blue Shield)
• 401K, Hoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6%.
• Paid Life Insurance
• Short term and Long-term Disability
• 2 Weeks Paid Vacation, up to 5 Days of Paid Leave.
• 9 Paid Holidays
• Reimbursements (Tuition, Prescription Safety Glasses, Steel Toe Shoe, and Fitness)

Join an established, growing third generation U.S. company that goes "All In" for people, plastics and purpose.

Hoffer Plastics Corporation: There's a part of us in Every Piece.

www.hofferplastics.com

Hoffer Plastics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.